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Customer Service

We are focused on delivering reliability, dependability, low prices and exceptional service to our customers. We are committed to providing innovative solutions that our customers want and need.


Empowering Customers

We are committed to offering a variety of choices and programs that help our customers manage their own energy use. For example, NV Energy has installed nearly 1.4 million digital meters – one for virtually every customer in Nevada. In addition to helping customers use energy more efficiently, the new smart meter/smart grid technology allows two-way communication, which helps us identify and respond to power outages in real time.

Our Core Principles