Customer Service

We are focused on delivering reliability, dependability, low prices and exceptional service to our customers. We are committed to providing innovative solutions that our customers want and need.

Customer Satisfaction

Results Speak for Themselves

Doing what is best for customers is not just a business strategy; it is our culture. As we focus on creating a sustainable energy future, we will continue to keep customers at the center of everything we do while providing best-in-class service. We are committed to delivering affordable energy to our customers in a safe, environmentally responsible manner. Transforming our business and embracing a digital future allows us to be more agile and deliver the service our customers want and need.

Empowering Customers

We are committed to offering a variety of choices and programs that help our customers manage their own energy use. For example, NV Energy has installed nearly 1.4 million digital meters – one for virtually every customer in Nevada. In addition to helping customers use energy more efficiently, the new smart meter/smart grid technology allows two-way communication, which helps us identify and respond to power outages in real time.