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Customer Service

We are focused on delivering reliability, dependability, low prices and exceptional service to our customers. We are committed to providing innovative solutions that our customers want and need.

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Empowering Customers

We are committed to offering a variety of choices and programs that help our customers manage their own energy use. For example, NV Energy has installed nearly 1.4 million digital meters – one for virtually every customer in Nevada. In addition to helping customers use energy more efficiently, the new smart meter/smart grid technology allows two-way communication, which helps us identify and respond to power outages in real time.

Our Core Principles