Customer Service

We are focused on delivering reliability, dependability, fair prices and exceptional service to our customers. We are committed to providing innovative solutions for the energy services our customers want and need.

Customer Satisfaction

Results Speak for Themselves

Every one of our businesses has a customer service improvement plan, with metrics to measure progress. These plans are dynamic, driven by feedback gained from customer satisfaction surveys and our continuous improvement philosophy. Our customer satisfaction ratings are consistently among the best in the industry.

  • In 2018, PacifiCorp partnered with Facebook and state and local community leaders to enable a data center expansion in Oregon supported by 100% renewable energy. PacifiCorp also will support Facebook’s data center being developed in Eagle Mountain, Utah, with 100% renewable energy. Both of these efforts represent a new approach. PacifiCorp is pioneering for large business customers seeking new ways to meet their sustainability goals with renewable energy from specific, dedicated generation facilities.
  • 2019 marks the 14th consecutive year that our gas pipeline companies have together ranked No. 1 among major organizational groups in Mastio & Company’s Natural Gas Transportation customer satisfaction study.
  • In 2018, Northern Powergrid’s general inquiries customer contact center team ranked 1st in an independent mystery shopper benchmarking survey to find the top 50 U.K. companies for customer service

Empowering Customers

We are committed to offering a variety of choices and programs that help our customers manage their own energy use. For example, NV Energy has installed nearly 1.4 million digital meters – one for virtually every customer in Nevada. In addition to helping customers use energy more efficiently, the new smart meter/smart grid technology allows two-way communication, which helps us identify and respond to power outages in real time.