Berkshire Hathaway Energy Earns No. 1 Spot in Customer Satisfaction Study

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Berkshire Hathaway Energy

For the second consecutive year, a survey of large commercial and industrial customers ranked Berkshire Hathaway Energy No. 1 among U.S. electric utility holding companies for overall customer satisfaction.

According to TQS Research, Inc., Berkshire Hathaway Energy had the highest overall satisfaction score among electric utility holding companies in the U.S., with 96.1 percent of customers surveyed saying they were very satisfied. The ranking reflects the strong performances of Pacific Power, Rocky Mountain Power, MidAmerican Energy and NV Energy; the Berkshire Hathaway Energy subsidiaries all placed among the top 10 of the 100 operating companies included in the survey.

“To have our customers rank us as the top electric utility holding company in the U.S. is an honor,” said Greg Abel, Berkshire Hathaway Energy chairman, president and CEO. “Improving customer satisfaction is one of our company’s key initiatives. These results are indicative of our employees’ strong commitment to serving our customers and listening to their valued input. Our customers are always our top priority.”

TQS Research, Inc., based in the Atlanta, Georgia, area, is an independent research firm that polls large commercial and industrial customers of electric utility holding companies for overall satisfaction. The annual TQS benchmark survey of approximately 47 of the largest electric utility holding companies measures performance in areas such as energy efficiency, account management, reliability, price, handling customer inquiries, and company image. Over 6,200 large commercial and industrial customers were interviewed, including energy users in the manufacturing industry along with hospitals, universities and military bases.