Delivering Safe and Reliable Electricity

Northern Powergrid delivers safe and reliable electricity to 4 million homes and businesses across urban and rural English communities in the North East, Yorkshire and northern Lincolnshire.

Spanning approximately 10,000 square miles, the company’s network powers communities and supports economic growth. As an industry-leading U.K. distribution network operator, Northern Powergrid continually works to deliver excellent customer service and make a positive difference to the environment and communities it serves.

Northern Powergrid’s apprenticeship and training provision is rated Outstanding by the education regulator, Ofsted, being just one of a handful of U.K. employer training providers to achieve the highest available rating.

The network operator has published its latest business plan for 2023-2028, which includes £3 billion of investment to help support decarbonization, the U.K.’s net zero emissions targets and the creation of a greener energy future.

For additional business information, view our fact sheet.

Service Area: 10,000; Square Miles

Northern Powergrid is delivered an eight-year (2015-2023), £4.5 billion investment program to further upgrade its network, improve reliability for customers and create an active, customer-led network that supports the growth in smart, low-carbon technologies.

Northern Powergrid’s investment in infrastructure and services, together with its commitment to attracting and retaining a diverse and inclusive workforce, makes the company a major contributor to the regional economy.

Putting Safety First

Whatever the job, Northern Powergrid is committed to doing things the right way, keeping customers and colleagues safe.

As a leading safety performer, Northern Powergrid is a regular recipient of gold awards from the Royal Society for the Prevention of Accidents.

Northern Powergrid has been honored by RoSPA with an Order of Distinction Award and a Presidential Award in recognition of outstanding health and safety performance over a sustained period.

Northern Powergrid has a professional and practiced major incident management plan which ensures that it is ready to deal with issues or severe weather affecting its network and restore power as quickly as possible for customers affected.

A Strong Record for Innovation

Northern Powergrid’s industry-leading innovation program is taking action today to be ready for the demands of tomorrow.

Through a range of ground-breaking projects it is exploring new technologies and training its people to equip them with the skills needed to create and manage future energy systems that increasingly interact with smart and low-carbon technologies.

Northern Powergrid also is using innovation to make data more accessible for its customers. Northern Powergrid’s Open Data portal provides important network information in a format that is easy to access and understand, enabling its customers to make more informed strategic and investment decisions.

Enhancing Customer Service Experience

Northern Powergrid uses technology to stay in touch with its customers. With text services, reply text messaging, WhatsApp, social media, webchat, video chat, video interpreting and award-winning online services, as well as traditional telephone, email and face-to-face services, customers can choose how they want to engage with the company. In addition, the company uses What3words to pinpoint locations on the network to help customers access customer support vehicles within their area.

Its web-based technology empowers Northern Powergrid customers and provides up-to date information and services. Customers can go online to request new connections, report problems or damage to network assets, report and check a power cut, view investment maps for their community and sign-up to its free Priority Services Membership, which supports customers who may be more vulnerable due to their medical or personal circumstances.

Northern Powergrid’s customer-focused approach is measured through daily Broad Measure of Customer Satisfaction surveys, which continuously measures and compares performance against its peers. On average, Northern Powergrid’s customers rate their satisfaction with the company as 9/10.