“Our top-tier ranking reflects our efforts to provide exceptional service to our customers every day,” said Blaine Andreasen, Rocky Mountain Power vice president of customer service. “This study gives us a good assessment of our customers’ viewpoint and provides valuable information to help us keep doing our very best for every customer.”

The study was conducted by Cogent Reports, a division of Market Strategies International, and is considered the first study to provide a holistic view of the relationship consumers have with their utility providers. Included in the survey were measurements for brand trust, operational satisfaction and product experience by evaluating:

• Concern for customers
• Company reputation
• Credibility
• Dedication
• Environmental performance
• Community involvement

”While we are very pleased with this result, with this feedback we look forward to moving up in the rankings,” said Andreasen.

About Rocky Mountain Power
Rocky Mountain Power provides safe and reliable electric service to more than a million customers in Idaho, Utah and Wyoming. The company works to meet customers’ growing electricity needs while protecting and enhancing the environment. Rocky Mountain Power is part of PacifiCorp, one of the lowest-cost electricity providers in the United States, with almost 1.8 million customers in six western states. For more information, visit rockymountainpower.net.

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