Enhancing Customer Service Experience
Northern Powergrid uses technology to stay in touch with its customers. With text services, social media, video interpreting and award-winning online services, as well as traditional telephone, email and face-to-face services, customers can choose how they want to engage with the company.
Its web-based technology empowers Northern Powergrid customers and provides up-to date information and services. Customers can go online to request new connections, report problems or damage to network assets, report and check a power cut, view investment maps for their community and sign-up to its free Priority Services Register which support customers who may be more vulnerable due to their medical or personal circumstances.
Northern Powergrid’s customer-focused approach was recognized when it won five awards in the U.K. Top 50 Companies for Customer Service after participating in the U.K.’s largest and most respected ’mystery caller’ benchmarking program.